Refund Policy
At WEBNEST, we strive to deliver high-quality web design and development services that meet your specific needs. However, we understand that unforeseen circumstances may arise. This policy outlines the conditions under which refunds are offered.
Full Refunds
Project Not Initiated: You will receive a full refund if we have not begun work on your project. This includes situations where the project has not been assigned to a designer, developer, or any other team member.
Partial Refunds
Project Cancellation: If you choose to cancel the project after work has begun, a partial refund may be issued. The refund amount will be determined by the percentage of work completed at the time of cancellation. We will deduct the cost of completed work from the total project cost to calculate the refund amount.
No Refunds
Approved Work: Unfortunately, we cannot offer refunds for work that has been approved by you in writing or through our project management system. This includes designs, development work, content writing, or any other service that has been delivered and accepted by you.
Revisions Exceeding Scope: Our revision policy allows for adjustments within the agreed-upon project scope. However, if you request revisions that go beyond the original scope, no refunds will be granted for those additional services.
Time Frame for Refund Requests
To request a refund, you must notify us in writing within [Number] days of the relevant event (e.g., project cancellation). Refund requests received after this timeframe will not be considered.
Processing Refunds
Approved refunds will be processed within 15 business days of receiving your request. Refunds will be issued using the same payment method used for the original purchase.
Additional Information
We encourage open communication throughout the project lifecycle. If you are unhappy with any aspect of our work, please do not hesitate to bring it to our attention. We will work diligently to address your concerns and find a solution.
This refund policy is subject to change at any time. We will update this page with any revisions.
Contact Us
If you have any questions regarding this refund policy, please contact us at (+44) 793 – 5366 – 773 or info@web-nest.co.uk.